FAQ: Frequently Asked Questions

Q: I'm confused about an update to my order!

A: Our system has only four flags:
Pending - order not yet processed; this could be due to payment not yet arrived, or check/MO waiting to clear. Please note that orders left Pending for more than thirty days may be subject to cancellation.
Processing - payment processed and cleared, awaiting shipment
Delivered - shipment is in the mail, USPS tracking number is posted here (US destinations only)
Update - something is wrong with the order/payment, or needs attention

We realize that "Delivered" isn't a clear flag and thus we provide the tracking number of the shipment in the comments (where applicable) when updating. Our software limitations do not currently allow us to change the text of this header to "Shipped."

Q: When will my order get here?

A: For most destinations within the contiguous 48 states, your package(s) should arrive within a week of posted shipment date, though shipping times may vary. All shipments should arrive by 4-6 weeks at most, however some international shipments may take longer. We cannot be responsible for delays due to weather, customs, or other factors outside of our direct control. Unfortunately, we cannot answer questions for packages that have been in transit for less than 28 days.

Q: How do I pay with a credit card if I don't have Paypal?

A: At checkout, select the "Paypal" option and complete the order like normal. When your order is confirmed, it will direct your browser to a Paypal screen with a login. To the left of the login box, you should see text that reads, "Don't have a PayPal account? Use your credit card or bank account (where available)." and a Continue link. This will allow you to pay with most major credit cards (Visa, Mastercard, American Express, or Discover Card). If this does not work, you may be in a region where Paypal does not allow this, and unfortunately you will have to use a different method of payment.